With the end of last year (31.12.2021), the University of Helsinki discontinued licensing its default bibliographic software tool RefWorks.
This morning it took me an hour to get Eduroam working. Eduroam is the international WLAN roaming service for university students and staff.
Helsinki University has outsourced parts of its IT infrastructure to Microsoft. Even if outsourcing is cheaper in the short term than generating equivalent services locally, the net effect is likely negative due to the lost jobs, know how and independence. It doesn’t need a conspiracy to explain this self-destructive behavior, just bad decision criteria, which do not include long term and externalized costs.